COVID-19 has reshaped India’s development sector. While community organization leaders made pivotal decisions to minimize impact, how they adapt and capitalize on new opportunities will chart the path of their organization’s future.

This report explores insights from India’s development sector leaders about the challenges they faced during COVID-19 lockdowns and how these learnings will inform new strategies and capacity-building techniques going forward.

Key Insights Include:

• 46% have increased the frequency of their communication to the stakeholders
• 59% have adopted new digital tools in day-to-day service delivery
• 84% said authentic storytelling can create an enabling environment for an organization to accomplish its vision and mission